Return & Exchange Policy

Due to the bespoke, hand-crafted nature of our pieces, we are only able to accept exchanges or assist in re-sizing, when possible. We recommend that you confirm appropriate sizing for rings and any other custom pieces prior to placing your order. 

If you require a resize or an exchange, you must notify us at info@jessicabiales.com within 24 hours of receipt and return the item within 5 business days. The customer is responsible for the cost of the resize. Please note that the customer is also responsible for the cost of return shipping, and we recommend that you insure your shipment up to the value of the returned item/s. 

In the case of exchange, the item/s must be returned in its/their original condition and packaging. Jessica Biales holds the right to refuse an exchange if the item is not in its original condition.